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Delivery charges for orders from the online shop?
Delivery charges vary depending on your delivery location, product size/weight, and the courier service. The exact delivery fee will be calculated and displayed at checkout before you confirm your order. We strive to keep our delivery charges fair and affordable for customers.
How can I cancel my order?
You can cancel your order before it has been shipped. To request a cancellation, please contact our customer support as soon as possible with your order number via phone, email, or our contact page. If your order has already been dispatched, it cannot be canceled, but you may be eligible for a return in accordance with our Return & Refund Policy.
What exactly happens after ordering?
How long will delivery take?
How do I check my order status?
You can check your order status by logging into your Nurvele account and visiting My Orders. If your order has been shipped, you can also track it using your Order Number on our Track Order page. We also send order updates via email or SMS to keep you informed throughout the delivery process.
Order & Billing
What exactly happens after ordering?
Once you place an order, you will receive an order confirmation. Our team will verify and process your order, prepare it for shipment, and hand it over to our delivery partner. You will receive updates as your order progresses until it is successfully delivered to your doorstep.
Can I make changes to my order?
Yes, you can request changes to your order before it has been processed or shipped. If you need to update the delivery address, change the product, size, color, or quantity, please contact our customer support as soon as possible with your Order Number. Once your order has been shipped, we are unable to make any changes.
Do I receive an invoice for my order?
Yes. Once your order is confirmed, you will receive an invoice for your purchase. A copy of the invoice may be sent to your registered email and/or included with your order upon delivery. You can also contact our customer support if you need another copy of your invoice.
What payment options do you accept?
We accept a variety of secure payment methods for your convenience, including Cash on Delivery (COD), bKash, Nagad, Visa, Mastercard, and other secure online payment options available at checkout. The payment methods shown during checkout may vary depending on your location and order.
